If for any reason you are not satisfied with your purchase, goods can be returned for free within 30 days from the date of receipt of the order.
Please note we accept returns of new and unused items only. If the item has already been used, we cannot accept the return.
To return goods, please access to our portal https://ventourakideco.com and fill the return form. After that you will receive a confirmation e-mail containing
all the return instructions.
In order to return and refund , insert the products in the original packaging: the products must be returned in the same condition in which you received them, that is, in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals , labels and tags still attached to the product.
When the goods will return to our warehouse, we will proceed with the refund by bank transfer (within 15 days from the receipt of the return).
After 30 days from receipt of the goods, we will no longer be able to process your return request.
Return Request Method
If you want to make a return, follow these simple steps:
1. Access “Request Return” form
2. Look at your mailbox, you will receive a confirmation email containing all the return instructions, the label to be affixed on the box and the courier’s contacts
to return the package
3. Insert the products in the original packaging: the products must be returned in the same condition in which you received them, that is, in perfect condition,
complete with all their elements, unused, with the original packaging and any attached manuals, labels and tags still attached to the product.
4. Keep the receipt of the shipment
5. Goods are returned to us by courier or transport companies on customer’s responsibility and expenses.
We will not be responsible for goods that are lost or damaged in the post.